Refund & Exchange Policy

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 14 days from the date of delivery to request a return or exchange if:

  • The item is faulty, damaged, or defective at the time of delivery.

  • The product is unused and returned in its original packaging, with all labels and protective stickers attached.

  • The product received is not the size that was ordered.

HOW DO I APPLY FOR A RETURN?

  • You must notify us within 14 days of delivery by emailing support@calfour.com or calling/whatsapp 0347 0565452. At CalFour, we review each case individually and aim to ensure a fair resolution for both parties.

  • In case of a defective, faulty, or damaged item, a replacement will be provided. You must email photographic evidence of the defective item to support@calfour.com within 14 days of purchase before your claim can be processed.

  • Customers are responsible for the cost of returning the item to us. A shipping charge of Rs. 250 will also be added when we ship the replacement item back to you.

WHEN WILL MY RETURN BE PROCESSED?

  • We aim to process all returns within 3–5 working days of receiving the returned item.

  • During busy sale periods, please allow up to10 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

  • If you are unsatisfied with the size you purchased and would like to exchange it for a different size, you may send your purchase back to Rad by contacting us via email at support@calfour.com or Whatsapp 0347 0565452 within 14 days of the delivery date.

  • The product must be unused and returned in its original packaging, with all labels and protective stickers attached.

DO YOU OFFER REFUNDS?

  • We offer refunds if we are unable to process an exchange or provide a suitable replacement for your order.

  • In cases where a refund is provided, shipping and handling charges will not be refunded.

  • The minimum processing time for a refund is 7–10 working days.

RETURNS: SALE & DISCOUNTED ORDERS

Exchanges on sale or discounted products are ONLY applicable if there was an error by our packing staff and the product received does not match the product ordered.

WHEN RETURNS & EXCHANGES CANNOT BE ACCEPTED

There are certain situations where it may be difficult for us to process a return or exchange. These include, but are not limited to:

  • An exchange request is made after the specified time frame.

  • The product has been damaged due to use.

  • The product has been tampered with.

NEED FURTHER ASSISTANCE?

For any further queries regarding returns or exchanges, please contact us at WhatsApp 0347 0565452 or email us at support@calfour.com.